Terms and Conditions rm88 — Complete Platform Usage Guide

1 Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and rm88 ("Platform", "we", or "the company"). By accessing, registering for, or using any services provided by rm88, you confirm that you have read, understood, and agree to comply with all terms stated herein.

These terms apply to all rm88 platform users without exception, including users who browse the platform without registering an account. Continued use of this platform following any changes to the terms constitutes full acceptance of the updated terms.

This document should be read together with RM88 Privacy Policy and RM88 Responsible Gaming Policy, which forms part of the overall agreement between you and the platform.

2 Account Eligibility & Registration

To register and use rm88's services, you must meet all of the following eligibility requirements at all times:

• Age Requirement: You must be at least 18 years of age. RM88 takes the protection of minors from online gambling seriously.
• Legal Capacity: You must be legally eligible to enter into a binding agreement in your jurisdiction.
• Personal Use: You register and use this platform for personal entertainment purposes only, not on behalf of any other person or business entity.
• Accurate Information: All information provided during registration must be truthful, accurate, current, and complete.
• One Account: You do not own or operate any other RM88 account, and will not attempt to register more than one account.

Rm88 reserves the right to request identity verification (KYC) at any time. The rm88 KYC verification process is handled digitally and typically completed in under 5 minutes. Required documents may include a Malaysian identity card (MyKad), passport, or other official identification.

3 Deposits & Withdrawals

Rm88 supports a wide range of popular payment methods in Malaysia to simplify your deposit and withdrawal process. All transactions are processed in Malaysian Ringgit (MYR) with no hidden currency exchange rates.

Supported payment methods: FPX (direct bank transfer from over 20 Malaysian banks), Touch 'n Go eWallet, Boost, GrabPay, and local bank transfer. Deposits are processed automatically and are typically credited to your RM88 account in under 2 minutes.

• Minimum Deposit: RM 30 per deposit transaction.
• Minimum Withdrawal: RM 50 per withdrawal request.
• Withdrawal Processing Time: Withdrawals are processed within 15 minutes for most payment methods, subject to successful identity verification.
• Daily Withdrawal Limit: The daily withdrawal limit is subject to your account level and KYC verification status.
• Account Name Must Match: The name on your rm88 account must exactly match the name on the payment method you use.

Rm88 does not accept deposits or withdrawals to or from third parties. Any attempt to use a payment method in another person's name may result in account suspension and further investigation. This is part of rm88's commitment to fraud prevention and anti-money laundering.

4 Bonus & Promotion Terms

Rm88 offers a wide range of bonuses and promotions for new and existing members. All bonuses are subject to specific terms and wagering requirements. It is the member's responsibility to understand the terms of each promotion before claiming it.

Wagering Requirement: Every bonus received must be rolled over through a specified wagering amount before the bonus funds or any winnings derived from them can be withdrawn. The wagering requirement for each promotion is clearly stated on the relevant promotion page.

• The welcome bonus is only available to new members registering for the first time.
• Each member is eligible to receive each type of bonus once only, unless stated otherwise.
• Using multiple accounts to obtain additional bonuses constitutes fraud and will result in the termination of all associated accounts.
• Rm88 reserves the right to modify or cancel any promotion without prior notice if system abuse is detected.
• Bonus funds may not be transferred between accounts or used to fund another player's deposit.
• Eligible games for meeting bonus wagering requirements vary by promotion type — please check the specific terms of each promotion.

5 Game Rules

All games offered on the rm88 platform use a Random Number Generator (RNG) that has been independently audited by a recognised third-party body, ensuring the fairness and integrity of every game outcome.

Members agree to comply with the following rules when using any game on RM88:

• Prohibition on Automated Software: The use of bots, automation software, scripts, or any tool that provides an unfair advantage is strictly prohibited.
• Prohibition on Unauthorised Collusion: Players are prohibited from colluding with one another to manipulate game outcomes, particularly in live casino games and poker.
• Final Results: The results of all games generated by the RM88 system are final and binding. Appeals will only be considered in cases of demonstrable technical failure.
• Connection Interruption: rm88 is not liable for betting losses caused by disruptions to the user's internet connection. Members are advised to ensure a stable internet connection before playing.
• Technical Failure: In the event of a technical failure on the RM88 system that directly affects a game outcome, RM88 reserves the right to void the round in question and return the original bet to the player.

6 Security & Data Protection

Rm88 uses 256-bit SSL encryption on all data communications between your device and rm88 servers, ensuring your personal information and financial transactions are always protected from unauthorised third parties.

By registering with RM88, you grant us permission to collect, store, and process your personal information for the following purposes:

• Identity verification and compliance with legal requirements (KYC/AML)
• Processing of financial deposit and withdrawal transactions
• Provision of customer support services
• Sending account-related communications, promotions, and platform updates (with an option to unsubscribe)

Rm88 will not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. For full details on how we handle your data, please refer to RM88 Privacy Policy.

Members are solely responsible for maintaining the confidentiality of their account password. RM88 recommends enabling two-factor authentication (2FA) for an added layer of security. If you suspect your account has been compromised, please contact our support team immediately.

7 Account Closure & Restrictions

Rm88 reserves the right to suspend, restrict, or close a member's account at any time and without prior notice if there is reasonable cause, including but not limited to:

• Violation of any terms within these Terms and Conditions
• Suspected or confirmed fraud, money laundering, or illegal activity
• Multiple account registrations by the same individual
• Providing false or misleading information during registration or KYC verification
• Use of automation software or game manipulation methods
• Abusive, threatening, or harassing behaviour towards support staff or other players
• Requests from relevant legal authorities

Members may also close their own account at any time by contacting the RM88 support team. Prior to closure, all outstanding bonus wagering requirements will be forfeited and any ineligible bonus funds will be considered forfeit. Valid deposit balances and eligible winnings will be processed for withdrawal in accordance with standard procedures.

8 Liability Limits

To the extent permitted by applicable law, rm88 shall not be liable for any indirect, incidental, special, punitive, or consequential losses arising from the use of or inability to use this platform, including:

• Loss of funds or expected winnings due to technical failures beyond RM88's control
• Service disruptions caused by scheduled or unplanned system maintenance
• Losses arising from unauthorised access to your account due to your own negligence in safeguarding your password
• Game outcomes deemed unfair by a player but confirmed by an audited RNG system

In all cases, RM88's maximum liability to any member is limited to the net deposit amount made by that member in the 30 days preceding the claim.

9 Changes to Terms

Rm88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Members will be notified of material changes via:

• A prominently displayed notice on the rm88 platform homepage
• Email notification to the email address registered to your account
• A pop-up notice on your next login to your account

It is the member's responsibility to review these Terms and Conditions periodically. The "Updated" date shown at the top of this document indicates when these terms were last revised. Continued use of the platform after receiving notice of changes constitutes full acceptance of the updated terms.

10 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the RM88 customer support team is available to assist you at any time.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom of the platform — average response time under 3 minutes.
• Email: [email protected] — we aim to respond to all email enquiries within 24 hours.
• FAQ: Many common questions have been answered on the RM88 FAQ — you may find an immediate answer without having to wait.

For formal complaints, please provide your account number, the date of the incident, and full details of the issue so our team can address it more promptly and accurately.